Last updated: October 2026
Cleansol is a brand of Chemtech Corporation, Jodhpur. Every product is quality-checked and sealed before dispatch. If something reaches you damaged, leaking or incorrect, we will make it right.
AT A GLANCE
Returns: Not accepted for change of mind. Accepted only for damage, leakage, defect or wrong item.
Report within: 48 hours of delivery
Proof needed: Unboxing video + clear photos
Resolution: Replacement product or refund after inspection (reshipping charges payable by customer)
Our response: Within 2 working days
Refund time: 5–7 working days after approval, to the original payment method
Cancellation: Free before dispatch. Not possible after dispatch.
Shipping charges: Non-refundable
1. ORDER CANCELLATION
- Before dispatch: cancel by WhatsApp or email for a full refund, including shipping.
- After dispatch: the order cannot be cancelled. Refusing delivery is treated as a customer-initiated return (RTO).
- Bulk, custom or made-to-order orders cannot be cancelled once production or packing has started.
2. WHEN WE REPLACE OR REFUND
- Damaged in transit: replacement product or refund of the product value
- Leakage on arrival: replacement product or refund of the product value
- Wrong product or size: correct product sent, or refund of the product value
- Item missing: missing item sent, or refunded
- Manufacturing defect: replacement product or refund after quality inspection
Replacement products are free of charge; reshipping charges are payable by the customer. All cases are subject to inspection, and the final resolution is at the discretion of Chemtech Corporation.
3. HOW TO RAISE A REQUEST
1) Within 48 hours of delivery, WhatsApp +91 98290 05860 or email info@cleansol.in.
2) Share your order number, an unboxing video, and photos of the outer box with its label, the product and the batch number.
3) Keep the product and packaging as received. Do not use, dilute or discard it.
4) We review your request within 2 working days and confirm the replacement or refund. For a replacement, we share the reshipping charges, payable in advance.
Requests after 48 hours or without an unboxing video cannot be accepted.
4. NOT ELIGIBLE
- Change of mind, or ordering the wrong product or quantity
- Opened, used, partially used, diluted or decanted products
- Damage from improper use, storage, handling or dilution
- Tampered products, or without the original seal and label
- Minor dents or scuffs on the box or container without leakage
- Chemicals and raw materials, once opened
- Products bought on Amazon or other marketplaces (their own return policy applies)
5. REFUNDS
- Approved refunds go to the original payment method within 5–7 working days. Your bank may take a few more days.
- Shipping, handling and logistics charges are non-refundable.
- Refunds may be partial, depending on the condition of the product received back.
6. RETURN TO ORIGIN (RTO)
Orders returned because of a wrong address, the customer being unavailable, refusal, or a change of mind after dispatch are customer-initiated RTO.
- Product received back safely and resellable: refund minus forward and return shipping charges.
- Damaged, used or not resellable: no refund.
- Re-sending requires new shipping charges paid in advance.
7. COURIER LOSS OR DAMAGE
If a shipment is confirmed lost or damaged by our courier, we send a replacement or refund the product value, as per section 2.
8. CONTACT US
Phone / WhatsApp: +91 98290 05860 (Mon–Sat, 9 AM – 5 PM)
Email: info@cleansol.in
Address: Cleansol (Chemtech Corporation), 14-15A, Opp. Town Hall, Near Old Stadium Gate No. 7, Caltex Bus Stand Road, Jodhpur 342001, Rajasthan, India
