FAQs

How do I place an order?

Choose your product and pack size, click Add to cart, then Proceed to secure checkout. You'll get an order confirmation by email and SMS/WhatsApp.

Which payment methods do you accept?

UPI, debit and credit cards, net banking and wallets through secure Razorpay payments. Orders are prepaid only; Cash on Delivery is not available.

Do I need an account to order?

No. You can check out as a guest. An account just makes it easier to see your past orders and reorder.

Can I change my address or order after placing it?

Yes, if the order has not been dispatched yet. Contact us on WhatsApp +91 98290 06579 with your order number as soon as possible.

How soon will my order be dispatched?

Within 1–2 working days of payment, from our factory in Jodhpur. Orders on Sundays and public holidays are processed the next working day.

How long does delivery take?

Tip: enter your PIN code on any product page to see an estimated delivery date.

How do I track my order?

Once dispatched, you'll receive the courier name and tracking link by SMS, WhatsApp or email. You can also use the order status link in your confirmation email.

How much is shipping?

Shipping is calculated at checkout based on weight and your PIN code, and shown before you pay.

Why can't some chemicals ship to my PIN code?

Some chemicals (for example flammable solvents or strong acids) can only travel by surface transport under courier safety rules. If an item can't be shipped to your location, we'll contact you and refund it in full.

Do you provide a GST invoice?

Yes, with every order. To claim input tax credit, open "Need a GST invoice?" in your cart and enter your GSTIN and company name before checkout.

Can I get a better price for bulk quantities?

Yes. For 25 kg and above, regular monthly supply or drums and bags, use our Bulk Quote form or WhatsApp +91 98290 06579. We usually reply with a factory price the same working day.

How are bulk orders delivered?

Drums, carboys and large quantities may go by road transport instead of courier. We share the freight cost and delivery time with your quote.

Do you make custom grades, packing or private label products?

Talk to our sales team on +91 98290 06579 about your grade, packing or private label requirement, and we'll tell you what we can offer.

Can I get a COA, MSDS or TDS?

Yes, for most chemicals. WhatsApp our technical team on +91 98290 05860 or email info@cleansol.in with the product name.

Why do I tick a declaration when buying chemicals?

Our chemicals are for professional, industrial and commercial use only. Before checkout you confirm they won't be used for medical, oral or personal use, and that you'll handle and store them safely. See our Terms of Service.

How do I choose the right product?

Each product page lists specifications, applications, storage and safety. You can also read our Cleaning Tips & Guides, or ask our technical team on WhatsApp +91 98290 05860.

Are your products also sold on Amazon?

Yes. Many Cleansol products are on Amazon.in with Prime delivery. Buying here gives you direct factory prices, GST invoices, bulk packs and the full range of chemicals.

My parcel arrived damaged or leaking. What should I do?

Tell us within 48 hours of delivery on WhatsApp +91 98290 06579, with photos and, if possible, an unboxing video. We'll review it and arrange a replacement or refund as per our Refund Policy.

Can I return a product I no longer need?

For safety reasons, opened chemicals and cleaning products cannot be returned. Please see our Refund Policy for full details.

I received the wrong item or a missing item.

Contact us within 48 hours with your order number and photos, and we'll sort it out quickly.